Return & Refund Policy
Effective Date: February 3, 2026
Benyette LLC DBA Spearman Solutions provides administrative and documentation services for government and public‑sector clients. Our work is primarily task‑based and delivered as digital files, organized folders, and administrative support. This Return & Refund Policy explains how we handle cancellations, refunds, and disputes for services and any third‑party products we help procure.
1. Services — Cancellation & Refunds
Service Cancellation: Clients may cancel a requested service within 48 hours of purchase for a full refund, provided work has not yet begun.
Work in Progress: If work has started, refunds are prorated based on the portion of work completed. We will provide an itemized summary of completed tasks and the remaining deliverables.
Completed Deliverables: Once final deliverables are delivered and accepted, services are non‑refundable. If you identify errors or omissions within 7 days of delivery, we will correct them at no additional charge if they fall within the original scope.
Disputed Work: If you dispute the quality or scope of delivered work, email CSR@spearman.solutions with details. We will review and respond within 5 business days and propose corrective action or a resolution.
2. Fixed‑Price Packages & Retainers
Fixed‑Price Packages: Refunds for fixed‑price packages follow the same rules above (48‑hour cancellation; prorated refunds if work has begun; no refunds after acceptance).
Retainers / Ongoing Support: Retainer fees are refundable only for unused time or services not yet performed, prorated to the end of the current billing period.
3. Digital Products & Templates
Custom Digital Deliverables: Custom templates, policy formats, and other tailored digital products are non‑refundable after delivery and acceptance.
Standard Templates: If we offer off‑the‑shelf templates, these may be refundable within 7 days if unused and if no customization was performed.
4. Third‑Party Products & Procurement
Supplier Policies Apply: If we procure hardware, software, or other third‑party products on your behalf, returns and refunds are subject to the supplier’s or manufacturer’s policies. We will provide supplier return instructions when applicable.
Shipping & Restocking: Any shipping or restocking fees charged by suppliers are the client’s responsibility unless the item was defective or mis‑shipped.
5. Defects, Errors, and Mis‑shipments
Defective or Incorrect Items: Report defective or incorrect third‑party items immediately upon receipt. We will assist with the supplier’s return process.
Service Errors: If a delivered service contains errors outside the agreed scope, we will correct them at no charge within 7 days of notification.
6. How to Request a Cancellation or Refund
Email CSR@spearman.solutions with:
Your name and organization
Order or invoice number
Description of the request (cancellation, refund, or dispute) We will acknowledge receipt within 2 business days and provide next steps.
7. Processing Refunds
Refunds are issued to the original payment method within 10 business days after approval and receipt (if a return is required). Processing times may vary by payment provider. Shipping fees and third‑party processing fees are non‑refundable unless otherwise stated.
8. Exceptions & Final Notes
We reserve the right to refuse refunds in cases of documented misuse, fraudulent requests, or where the client has accepted deliverables.
This policy does not limit any statutory rights you may have under applicable law.
Contact Benyette LLC DBA Spearman Solutions PO Box 325, Harrells, NC 28444 Phone: (919) 664‑4092 Email: CSR@spearman.solutions
If you have questions about this policy or need assistance, contact us and we will respond promptly.